FAQs

Courses and Workshops:

  • Admittance Policy:

    • Embrace a relaxed start by arriving 5 minutes early for class

    • If you happen to be a tad late (over 5 minutes), unfortunately, we won't be able to accommodate you, and your class credit will be gently forfeited

    • Course credits are crafted just for you and aren't transferable, and while we understand life happens, we're unable to offer refunds or credit returns for missed classes

    • Should a course cancellation occur, we've got you covered with a full refund or the option to explore another exciting course

    • In the rare instance of a teacher needing a break, a makeup session ensures your 6-class journey remains intact

    • Feel free to bring your own mat for added comfort, especially as our Yoga & Pilates classes are accessed via 2 flights of stairs

    • Stay refreshed during class by bringing a water bottle; our handy water machine is at your service for refills

Payments & Invoices:

  • Payment Method:

    • While we appreciate the convenience of Amex, we currently don't accept it for transactions

  • Invoices:

    • Your post-treatment invoice will be sent promptly upon request, allowing you to focus on your experience without the fuss of pre-treatment paperwork

Treatments:

  • Attendance and Cancellation:

    • Life can be unpredictable, and we understand; in the event you can't make it, a 50% charge will be incurred for no-shows or cancellations outside the 24-hour grace period

    • To make the most of your session, aim to arrive on time, as late arrivals will result in deducted time while maintaining the warmth of our full treatment experience

    • Simplify your journey by completing the new client form, thoughtfully emailed to you with your booking confirmation before each type of treatment

General:

  • Bicycle Policy:

    • In the spirit of safety and space considerations, kindly secure your bicycles outside, as we don't have storage facilities, and we want everyone to navigate our space with ease

  • Noise Levels:

    • Create a serene atmosphere by keeping noise levels low during treatments; your consideration ensures a peaceful experience for everyone