FAQs
Courses and Workshops:
Admittance Policy:
Embrace a relaxed start by arriving 5 minutes early for class
If you happen to be a tad late (over 5 minutes), unfortunately, we won't be able to accommodate you, and your class credit will be gently forfeited
Course credits are crafted just for you and aren't transferable, and while we understand life happens, we're unable to offer refunds or credit returns for missed classes
Should a course cancellation occur, we've got you covered with a full refund or the option to explore another exciting course
In the rare instance of a teacher needing a break, a makeup session ensures your 6-class journey remains intact
Feel free to bring your own mat for added comfort, especially as our Yoga & Pilates classes are accessed via 2 flights of stairs
Stay refreshed during class by bringing a water bottle; our handy water machine is at your service for refills
Payments & Invoices:
Payment Method:
While we appreciate the convenience of Amex, we currently don't accept it for transactions
Invoices:
Your post-treatment invoice will be sent promptly upon request, allowing you to focus on your experience without the fuss of pre-treatment paperwork
Treatments:
Attendance and Cancellation:
Life can be unpredictable, and we understand; in the event you can't make it, a 50% charge will be incurred for no-shows or cancellations outside the 24-hour grace period
To make the most of your session, aim to arrive on time, as late arrivals will result in deducted time while maintaining the warmth of our full treatment experience
Simplify your journey by completing the new client form, thoughtfully emailed to you with your booking confirmation before each type of treatment
General:
Bicycle Policy:
In the spirit of safety and space considerations, kindly secure your bicycles outside, as we don't have storage facilities, and we want everyone to navigate our space with ease
Noise Levels:
Create a serene atmosphere by keeping noise levels low during treatments; your consideration ensures a peaceful experience for everyone